SHIPPING POLICY

FREE SHIPPING ORDERS OVER $200 WITHIN THE U.S.

Currently we ship within the U.S., however, if you are interested in our products please feel free to email us.

All prices on the website excludes shipping fees.

USPS PRIORITY Shipping: 1-3 business days 

We ship Monday through Friday, excluding weekends and USA holidays.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days.

Once your payment has cleared, you will receive an e-mail when your order has been processed (this might take 72 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number.

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We can not guarantee address changes due to strict shipping schedule. Please double check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered. 

If your order is already processing or has already shipped, we can not change the address and the only thing that we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

In the event customer's tracking number states delivery was made to the customers address, Heaven's Melody does not offer refunds if the item is claimed to not have been delivered.

Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.

Security confirmation may be required if any of the below criteria are applicable:

1. Billing address does not match the address on file with the credit card provider.

2. Shipping address is different from billing address.

3. Order total is greater than a designated value.